IOWA HEARING SERVICES
A trade name of Universal Hearing Services LLC • Hearing Aid Concierge Services
TERMS OF SERVICE
Last Updated: July 21, 2026
These Terms of Service (“Terms”) govern access to and use of the website, online scheduling tools, and related services of Universal Hearing Services LLC, d/b/a Iowa Hearing Services (“Company,” “we,” “us,” or “our”). By accessing the website, scheduling, purchasing, or using our services, you (“Client,” “you,” or “your”) agree to these Terms. Detailed terms governing specific service packages, support windows, session counts, and refunds are set forth in the separate Client Service Agreement, which you must also review and accept before purchasing services.
- Scope of Services
The Company provides remote educational and consultative services related to over-the-counter (OTC) hearing aids. Services may include pre-purchase guidance, device selection discussion, setup and configuration assistance, app and Bluetooth support, optimization guidance, troubleshooting, follow-up sessions, and related educational support as described in the applicable service package.
Services are delivered remotely by telephone, secure video conferencing, email, or other electronic means. No purchase of any hearing aid, accessory, or related product is required to receive services. - Services Not Provided
The Company does not provide:
Medical diagnosis or medical treatment of any kind
Audiologic evaluation, hearing testing, or audiogram interpretation
Prescription hearing-aid fitting, programming, or dispensing
Real-ear measurements or clinical verification
Repair or warranty service for any device
Emergency, on-call, or after-hours care
Management of ear disease or other medical conditions
Clients experiencing sudden hearing loss, ear pain, drainage, dizziness, sudden tinnitus, or other concerning symptoms should promptly seek evaluation by an appropriate healthcare professional. These services are not a substitute for medical or audiologic care. - Right to Refuse or Discontinue Services
The Company reserves the right to refuse, suspend, or discontinue services to any Client for any reason, including but not limited to inappropriate or disruptive conduct, failure to provide accurate information, repeated missed appointments, requests that fall outside the educational and consultative scope of services, or when the Company believes providing services may conflict with applicable law or the Client’s best interests. - Client Responsibilities
You agree to:
Provide accurate and complete information about your hearing concerns, devices, and relevant health history
Notify the Company of any material changes in hearing or health status
Follow manufacturer instructions for any devices or accessories
Seek appropriate medical or audiologic care when advised
Maintain a working device, stable connection, and private environment for remote sessions
Be solely responsible for any third-party charges (data, cellular, app fees, device costs, shipping, taxes, etc.) - Remote Services
You understand that services are provided remotely and that remote delivery has inherent limitations, including possible technical failures, variable audio/video quality, and privacy/security risks associated with electronic communications. Remote services may not be appropriate in all circumstances. The Company may recommend an in-person evaluation or medical assessment when appropriate. Additional terms governing remote delivery are set forth in the Client Service Agreement. - Fees, Payment, and Refunds
Fees are due at the time of purchase unless otherwise agreed in writing. All fees are stated in U.S. dollars. Services are private-pay and are not guaranteed to be reimbursable by insurance, Medicare, Medicaid, or other third-party payers.
Detailed refund and cancellation rules for each service package are set forth in the Client Service Agreement. The Client Service Agreement controls all fee, refund, cancellation, and support-window terms for purchased packages, and governs in the event of any inconsistency with these Terms. - Scheduling and Cancellation
Clients are responsible for attending scheduled appointments on time. Appointments canceled with less than 24 hours’ notice, or missed appointments (“no-shows”), may be treated as completed sessions at the Company’s discretion and deducted from the applicable package. The Company reserves the right to reschedule appointments when necessary due to technical or operational reasons. - Product Recommendations and Third Parties
The Company may discuss or recommend OTC hearing aids and related products for educational purposes. You understand that:
Individual results vary and no specific product is guaranteed to meet your needs or expectations
Product availability, pricing, manufacturer warranties, and return policies are determined solely by the manufacturer or retailer
The Company does not manufacture, sell, or dispense hearing aids and is not responsible for the acts, omissions, products, or policies of any third-party manufacturer, retailer, website, or app store
The Company is independent and has no affiliation, sponsorship, endorsement, or financial relationship with any hearing aid manufacturer, retailer, or application developer, and receives no commissions, referral fees, affiliate-marketing payments, or other compensation from any such third party in connection with any product
it discusses, recommends, or links to. Any product links provided are for convenience only and are not affiliate links. - No Guarantee of Results
The Company makes no guarantee regarding hearing improvement, user satisfaction, adaptation to hearing aids, device performance, or any specific outcome. Success with hearing devices varies widely among individuals and depends on many factors outside the Company’s control. - Limitation of Liability
To the fullest extent permitted by law, the Company’s total liability arising out of or relating to the services or these Terms shall be limited to the total amount you actually paid to the Company for the specific services giving rise to the claim. The Company shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, data, or business opportunities, regardless of the theory of liability. Some jurisdictions do not allow certain limitations; in such cases the Company’s liability shall be limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, gross negligence, or willful misconduct, or for any other liability that cannot lawfully be excluded or limited, including non-waivable rights under applicable consumer-protection statutes. - Proprietary Materials
All educational materials and content the Company provides are the Company’s confidential and proprietary property, licensed to you for personal, non-commercial use only, and may not be recorded, copied, redistributed, resold, or publicly posted (including on social media) without the Company’s prior written consent. Nothing in this Section restricts your right to post honest reviews of the Company or the services or to share your own opinions and experiences. - Privacy
Client information is collected, stored, and used in accordance with the Company’s Privacy Policy. By using our services or website you consent to that collection and use. Please review the Privacy Policy for details on how we handle personal information. - Out-of-State Clients and Governing Law
The Company is a Licensed Hearing Instrument Specialist in the State of Iowa only and is not licensed in any other state. Services are educational and consultative and are governed by Iowa law. If you are located outside Iowa, you are solely responsible for determining whether receiving these remote educational services is permitted under the laws of your location. The Company makes no representation that the services comply with the telehealth or professional practice laws of any other state and may decline or discontinue services if it believes a conflict exists.
These Terms and any dispute arising out of them or the services shall be governed by the laws of the State of Iowa, without regard to conflict-of-law principles. Dispute resolution shall be as set forth in the Client Service Agreement (negotiation, mediation, then binding arbitration in Iowa). - Changes to These Terms
The Company reserves the right to modify these Terms from time to time. Updated versions will be effective upon posting on the website or other reasonable notice to Clients. Continued use of the website or services after changes become effective constitutes acceptance of the revised Terms. Material changes to service packages or refund rules will be reflected in the Client Service Agreement. - Severability and Entire Agreement
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms, together with the Client Service Agreement and Privacy Policy, constitute the entire agreement between you and the Company regarding the subject matter hereof and supersede prior or contemporaneous understandings. - Acknowledgment
By accessing the website, scheduling, purchasing, or using services, you acknowledge that you have read, understood, and agree to these Terms of Service and the related documents referenced herein. Electronic acceptance (including clicking “I Agree,” typing your name, or using an electronic signature platform) has the same legal effect as a handwritten signature.
Universal Hearing Services LLC, d/b/a Iowa Hearing Services • Licensed Iowa Hearing Instrument Specialist. These Terms of Service work together with the Client Service Agreement and Privacy Policy. Please retain a copy for your records.